We hope that you are happy with your order, however if for any reason you are not completely satisfied you may return any item in its original condition for an exchange or full refund within 30 days from receipt of delivery.
We will process refunds and exchanges within 3-5 business days upon receipt of the goods. Refunds (excluding shipping/delivery charges) will be made against the original payment method. If the order was paid by bank transfer, we require your bank details in order for us to facilitate the refund.
We cannot accept any product that we reasonably believe have been used and, in such circumstances, we will notify you that no refund is available and your items will be returned to you within 14 days of notification.
Before returning your goods, please follow these steps:
Before returning any item you must contact us in the first instance to advise your reason for return or exchange. An approval number will be provided which must be included with your return along with the original purchase receipt.
Items must be returned to us in their original condition within 30 days from when your order was dispatched from our warehouse. Please ensure that the returned parcel is properly packed and sealed. We strongly advise that your parcel is returned using a trackable delivery method as we cannot be held liable for items that are misplaced or lost during transit. Unfortunately, we are unable to complete a refund or exchange if an item is damaged during transit therefore, we recommend packaging your returned item securely.
It is important to include your original receipt, return authority number and your preference of either a refund or exchange with the returned item.
Damaged, Faulty or Incorrect Items
Please contact us immediately if the goods you receive are damaged, faulty or not what you originally ordered and we will be happy to exchange the items or offer you a refund.
Our Returns and Exchanges policy does not exclude or replace your statutory rights under Australian Consumer Law.
All transactions made on our website are in Australian Dollars (AUD) and converted to local currency by your credit card provider or PayPal. Some credit card companies charge a fee for international payments. Vanish Skin and Laser is not liable for any charges incurred by credit card providers.