At Vanish Skin and Laser Clinic, we are committed to creating a personalised experience and as such, we request that all clients consider the below points in our Clinic Etiquette guide. Following these helpful tips will enable the Vanish team to provide an optimum service for each and every client.

Appointment Times

At Vanish, we prefer that all clients arrive on time for their appointment. If you are running more than 15 minutes late, your appointed clinician may deem it necessary to reschedule your appointment as this will impact the time available for subsequent appointments.

If you are pressed for time, you are encouraged to notify us and we will do our best to accommodate your circumstance.

From time to time our Team may be running behind time. We will always do our best to accommodate you if this is the case.

Any appointments booked after 6pm on a Wednesday or Thursday evening will require a $20.00 deposit; this is as these are highly sought after appointments and one of our most requested times.

Children & Personal Items

For the safety and comfort of all clients, we please ask that children are not brought into the clinic or are accompanied by an adult at all times, and for safety reasons, do not play with or on the clinic furniture and equipment. Because of the nature of our clinic, children are unable to enter treatment rooms due to the danger of our laser equipment.

Please also note that personal items are the responsibility of the client at all times.

Cancellations

Due to the large demand for appointments, especially the late night appointments, Vanish has reviewed the cancellation policy and has made some slight changes.

Appointment confirmations are sent and must be responded to 48 hours in advance of appointment.

If an appointment remains unconfirmed, it will be cancelled by Vanish, as we have people waiting on a wait list.

All bookings must have credit/debit card secured against booking. If you do not want to provide details to secure the appointment, Vanish cannot take your booking.

Any confirmed appointments cancelled within a 24 hour period of appointment will be charged a $40 cancellation fee. All ‘no shows’ will incur the 50% of the treatment cost. Under no circumstances will a booking be actioned without credit card security being provided.

Refund Policy

We will gladly exchange a product if it is faulty and will provide a refund should the product have given your skin a visible reaction and you have informed your therapist within 24-48 hours.

We do not refund gift vouchers, they are non transferable, not redeemable for cash or injectable services.

Prepaid packages are non refundable and non transferable.
When a pre paid treatment course is purchased, although described by a particular therapist initially, it is not exclusive to them. If the therapist is not available at the time you want your next treatment, please note that any of the salon’s therapists are qualified to perform the purchased treatment.